Joint customers can now instantly perform work that would otherwise require thousands of human experts weeks to accomplish with Nebula ITSM, an Expert AI Agent powered by Accrete’s Knowledge Engine Platform
NEW YORK, NY, June 3, 2025 — Accrete, a leader in encoding tacit human domain knowledge into Expert AI Agents for decision automation, today announced at Snowflake’s seventh-annual user conference, Snowflake Summit 2025, the launch of Nebula ITSM on Snowflake Marketplace. Nebula ITSM develops its own implicit understanding of IT Risk in the context of an organization’s unique IT operations and uses that understanding as a ground truth basis for long-term reasoning.
The AI Knowledge Engine powering Nebula ITSM autonomously creates self-perpetuating knowledge graphs that semantically unify data and tacit experiential knowledge of human experts, enabling Nebula to instantly reason across information silos and generate new knowledge and insights uncovering root cause and mitigating the occurrence of P1 and P2 outages.
The Snowflake Native App Framework enables developers to build and distribute secure apps that run directly within customer Snowflake environments, with no data movement required. The Expert Agents seamlessly integrate with Snowflake’s AI Data Cloud, providing enterprises with advanced, proactive, and real-time IT Service Management (ITSM) capabilities powered by artificial intelligence and tailored for enterprise-scale clients.
"The future of AI isn’t about searching siloed information faster through a natural language interface — it’s about continuously and semantically unifying tacit human knowledge and siloed data into a ground truth from which AI Agents can expertly reason, create new knowledge, and build on accumulated knowledge to produce insight that didn’t exist in the training text. It’s a revolution in human reasoning and decision automation and it all starts with the Knowledge Engine and its ability to capture and scale tacit human knowledge," said Prashant Bhuyan, Founder, CEO, and Chairman of Accrete, Inc.
"LLMs aren’t enough to transform enterprises. Rather, they are merely a useful interface for AI Agents. To scale human expertise orders of magnitude, LLMs need digital brains with persistent memory called Knowledge Engines. Knowledge Engines give AI Agents the ability to make complex decisions faster and more accurately than humans using software. The codification of tacit human knowledge for decision automation is the key to autonomous enterprises. Accrete’s first Native App integration with Snowflake represents an opportunity for Snowflake customers to evolve into autonomous enterprises of unprecedented scale and efficiency-starting with the IT Division, the new HR Division for Agents."
Nebula ITSM leverages Accrete’s proprietary AI Knowledge Engine platform to continuously ingest relevant IT service data in real time from data sources with varying architectures and schemas, extract, normalize, link, and model entities and relationships found in both structured and unstructured data found in change tickets, and instantly produces actionable recommendations to de-risk IT changes that could potentially cause severe failures or outages.
The automation of root cause analysis and correlating incident data with system changes, the Nebula ITSM significantly reduces mean time to resolution (MTTR) for high-impact incidents. It also streamlines the planning process for normal IT change tickets-accelerating approvals by providing clear visibility into affected systems, teams, and business services. As a native Snowflake application, Nebula ITSM runs securely within the customer’s existing Snowflake environment, ensuring fast, compliant, and seamless access to operational data.
"Building an app native to Snowflake can be transformative for many businesses as they pursue innovation in IT operations," said Snowflake. "As Snowflake continues to make strides to mobilize the world’s data, partners like Accrete give our customers greater flexibility around how they optimize service delivery and incident resolution."
Discover how Nebula ITSM transforms IT Service Management by leveraging cutting-edge AI for knowledge management, incident remediation, and change management on June 3rd.
About Snowflake Native Apps
The Snowflake Native App Framework enables developers to build applications using Snowflake’s core functionalities, distribute them globally on Snowflake Marketplace, and deploy them within a customer’s Snowflake account.
About Accrete
Accrete is a dual-use AI company founded in 2017 whose AI Knowledge Engine platform enables organizations to encode the tacit knowledge of their best people into Expert AI Agents for decision automation powering autonomous enterprises. Headquartered in Lower Manhattan, Accrete’s rapidly-growing customer base includes the U.S. Department of Defense, U.S. Special Operations Command, U.S. Army, U.S. Air Force as well as Fortune 500 companies in industries including Consumer Goods, Finance, and Media and Entertainment.